Support

No. You can use CashSpell without one: open the app, choose your base currency, add an account and start writing things down. Sign in with email, Google or Apple whenever you like to keep the same ledger on more than one phone, keep backups in the cloud, use groups, or carry a plan to every phone you use.

Tap Add in the bottom bar and choose Manual, type the amount, pick a category and an account, and save. Payee, notes and date are optional. Use the Transfer tab to move money between your own accounts without it counting as spending. The same menu has Voice, Type and Scan, which come with a plan.

Yes. Entries, reports, budgets, voice entry, receipt scanning and help all work on your phone with no connection. When you are online, the app checks that your version is still supported, and fetches exchange rates if you tap Fetch rates. Syncing, buying or restoring a plan, receipts by email and AI help need a connection.

No, on purpose. You record entries yourself, which takes seconds and means your bank login never goes near a third party. With Coffee Plus you can also import a CSV file exported from your bank or another app.

Yes. Reminders to log are on at 8:30 pm to begin with, and you can set several times a day and choose the days in More › Settings › Notifications. A reminder is skipped on a day you have already logged something. Every other kind of notification has its own switch there, along with quiet hours.

Tap Add, then Voice, and say something like "lunch twelve dollars from cash" or "petrol 40 yesterday". Your words are recognised on your phone, and no audio leaves it. They become a card showing the amount, category, account and date, with anything unclear left for you to choose. Nothing is saved until you confirm the card. Voice and typing a sentence are part of Pizza Max.

CashSpell only uses your phone's on-device speech recognition, so it never sends your voice to a speech service. That needs Android 13 or later, or an iPhone that supports on-device recognition, with the language you chose installed for it. If your phone can't, typing a sentence still works. On iPhone, allow the microphone and speech recognition under iOS Settings › CashSpell if you declined them.

Tap Add, then Scan, and photograph one receipt or several in a row. You can also pick one from your photos, or share an image or PDF into CashSpell from another app. The merchant, total, date, tax and items are read on your phone into a draft under More › Receipts, and nothing is saved until you confirm it. The image is kept with the entry. Receipts are part of Burger Pro.

With Pizza Max, CashSpell can send what you said or typed, or a receipt, to our AI service providers for a sharper reading. It asks first, and nothing is sent unless you tap Allow. Our providers don't keep it to train models. You can switch it off at any time in More › Settings › Privacy, and everything is read on your phone again. AI can misread things, so check the card before you confirm it. The privacy policy names the providers.

With Pizza Max and an account, open More › Settings › Receipts by email to get your private address, ending in @receipts.cashspell.com. Forward a receipt email to it and it arrives in your receipt inbox as a draft, read on your phone at the next sync. Up to 50 receipts a day can be read. If the address starts getting unwanted mail, generate a new one there; the old one stops working at once.

Free covers manual entry of up to 50 personal expenses (income, transfers and group expenses don't count), groups, accounts, categories, reports and backups. Coffee Plus adds unlimited expenses, app lock, recurring entries, templates, rules, import and export. Burger Pro adds budgets, goals, debts and receipts. Pizza Max adds AI help, insights and coaching, net worth, Can I afford this? and receipts by email. Each plan includes everything below it. The plans section has the prices.

Open More › Settings › Plan, or tap any feature that needs a plan, choose monthly or yearly, and buy it through the App Store or Google Play. You can buy one without an account; it then works on that phone, with that store account. Sign in, before or after buying, and the plan belongs to your CashSpell account and works on every phone you sign in to, Android or iPhone.

Sign in with the same account and the plan comes back on its own. If it doesn't, or you bought it without signing in, open More › Settings › Restore purchases while signed in to the same Apple ID or Google account you bought it with. If nothing is found, the plan may have been bought while signed in to a different CashSpell account, or with a different Apple ID or Google account; sign in with that one.

Subscriptions are managed by the store you bought from, and uninstalling the app or deleting your account does not cancel one.

• iPhone: open the Settings app, tap your name, then Subscriptions, choose CashSpell and tap Cancel Subscription.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions › Subscriptions, choose CashSpell and tap Cancel subscription.

You can also get there from More › Settings › Plan. Cancel at least 24 hours before the renewal date to avoid the next charge. Your plan keeps working until the end of the period you paid for.

Nothing you made is deleted or hidden. Budgets, goals, receipts, repeating entries and everything else stay readable, and you can still edit and delete your entries. Only the features above your plan wait until you choose one again, and on Free, new personal expenses past the first 50 need a plan. A lock you already had turned on keeps working and can be turned off.

Payments are taken by Apple or Google, so refunds go through them and follow their policies; we can't issue one ourselves. On iPhone, request one at reportaproblem.apple.com. On Android, see Google Play's refund help, or request one from your order history in the Play Store. If something went wrong with a purchase, email us too and we will help where we can.

Not at the moment. The Free plan is free for good, so you can try CashSpell before you pick a plan. If a trial is ever offered, the store will show its length and the price that follows before you confirm.

Groups are free. Sign in, open More › Groups and make one for a trip, a household or a family. Invite people with a link, or add someone who doesn't use the app, then add shared expenses; the group keeps track of who owes whom until you settle up. Group expenses never count towards the Free plan's 50.

Everyone in the group sees the group's expenses, members' names and profile photos, and any payment details you choose to share with it. Your personal ledger is never shared with a group.

A plan belongs to one person: once you sign in, it works on every phone signed in to your CashSpell account. It isn't shared with other people, but groups are free for everyone in them.

On your device, in the app's private storage. If you sign in, it also syncs to CashSpell's server so it is on every phone you sign in to, along with any receipt images. Without signing in, nothing you enter is sent to us or anyone else. The privacy policy has the details.

Open More › Settings › Data › Backups and tap Back up now. Backups are free on every plan. Each one is kept on the phone, and when you are signed in, also in the cloud, encrypted, ready to restore on any phone signed in to the same account. Free keeps the 5 newest on the phone and up to 3 in the cloud; paid plans keep 10 and 50. Your phone's own backup (Android Backup or iCloud) may also include your ledger, depending on your settings.

With Coffee Plus or above, open More › Settings › Data and choose Export as CSV or Excel, an archive of everything, or a year-end report. The file is made on your phone and handed to the share sheet, so you choose where it goes.

If you were signed in, sign in on the new phone and your synced ledger comes down to it. If your phone's backup service restored the app, your entries come with it. Otherwise, because we never hold a copy of a ledger that was not signed in, we cannot restore it for you: on the old phone, make a backup and sign in so it is kept in the cloud, then sign in on the new one.

Tap Undo straight away, or open More › Trash, where deleted entries wait for 30 days before they are removed for good. Anything wiped by uninstalling the app, on a phone that was not signed in, is gone.

Uninstalling the app, or clearing its storage in your phone's settings, permanently deletes everything on that device. If you never signed in, there is nothing on our side to delete. If you did, open More › Settings, tap your email address and choose Delete account, or delete it from the web. Your synced ledger, cloud backups, receipt images and forwarded receipt emails are deleted from our server. Deleting your account does not cancel a subscription, so cancel it in your store first.

On the lock screen, tap "Forgot your PIN?". If you are signed in, sign in again with the same account and choose a new PIN; nothing on the phone is changed. If you are not signed in, nobody can reset it, including us: the PIN is never stored, only a one-way hash on your device. Reinstalling clears the lock and the ledger with it, unless your phone's own backup holds a copy.

Turning on the app lock, changing the PIN, biometric unlock and auto-lock are part of Coffee Plus. If your lock was already on before you moved to Free, it keeps working, and you can still turn it off.

Set up biometrics in your phone's own settings first, then turn on biometric unlock in Settings › Security. On iPhone, the app asks for Face ID permission the first time; if you declined, allow it under iOS Settings › CashSpell.

When the app lock is on, CashSpell uses Android's secure-window setting to keep your balances out of the app switcher. That setting also blocks screenshots and screen recording. Turn off the app lock temporarily if you need a screenshot.

Yes. Accounts can hold any currency and you can spend in any currency. Reports and budgets are counted in your base currency, using exchange rates you enter yourself under Settings › Currencies. The app fetches rates online only when you tap Fetch rates on the Exchange rates screen.

Yes. Choose any day from the 1st to the 28th in Settings, and budgets, reports and what is left to spend all follow it. Changing it never edits an entry.

Check three things: the exchange rate for any foreign-currency entries, whether a transfer was recorded as an expense, and the month start day. If it still does not add up, email us with an example entry and the total you expected.

Your version is older than the oldest one we still support. Update from Google Play or the App Store and your data stays exactly where it is. Updating never removes entries.

First, install any pending update from the store and restart your phone. Do not uninstall the app to fix a crash, because on a phone that is not signed in that deletes your data. If it keeps happening, email us with your device model, OS version and roughly when it started.

Sync needs a connection, and an email account syncs only once its address is verified. Anything still waiting is listed under Not saved yet, with the reason. If it stays stuck, use Contact support with diagnostics switched on.

Check that you are signed in to the account you bought it with and that you are online, then open More › Settings › Restore purchases. If it still doesn't show, email us with the date of purchase and the store's order number, but never your card details.